1. Convey an attitude of appreciate to your customers. Make it a part of your corporate culture to show your gratitude for their business
2. Don’t judge customers. Treat them all as if they are the only customers you have.
3. Keep your mind and body on the job 100% of the time. Leave your personal baggage at the door.
4. Show sincere interest and listen to what your customers are saying. They will tell you what they need.
5. Clearly communicate both positive and negative news. Offer advice and options to reach solutions.
6. Believe in yourself. Your self-confidence helps give your customers confidence in you.
7. Take full responsibility for all of your actions.
8. Make all your customers glad they spoke with you. Put happiness in your voice by smiling.
9. Add a personal touch to your customer relationships. Send appropriate congratulatory cards, articles, and clippings.
10. Under promise, over deliver. Always give your customers more than they expect.
From author, trainer, and speaker Emily Huling.
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